TERMS AND CONDITIONS

Basic Information

1. CONDITIONS

The sale of tickets for events will only be permitted through official channels, and purchasing a ticket through this portal implies acceptance of these general conditions.

2. IDENTIFICATION OF THE PROMOTER

You are contracting with the company PURA RAZA MALLORCA, with VAT number 47491822-L and registered office at VELÁZQUEZ 1, 07002 – Palma de Mallorca (SPAIN). The online distribution and payment platform is STRIPE, headquartered at Zurbarán, 9– loc dr, 28010 – Madrid (SPAIN).

3. ACCESS TO THE VENUE

To enter the venue, you must present your ticket/PDF or email confirmation of your ticket purchase. The ticket will be valid only for the day indicated on it.
You must identify yourself with ID or any official document that allows identification so that the organization can verify the ownership of the ticket.
The Organization does not guarantee the authenticity of the ticket if it has not been purchased from official points of sale.
Reselling of the ticket is not permitted.
The reseller must indemnify the Organization for any damages that this action may cause.

1. The event organizer assumes no responsibility in case of loss or theft of the ticket.
The ticket holder is responsible in case of duplication of the ticket. It is the purchaser's responsibility to safeguard the ticket and prevent duplication. It is recommended not to publish the ticket on social media, not to print it in insecure places, and to keep it out of the reach of third parties.
Only the first ticket presented and validated at the event entrance will be considered valid. Any subsequent ticket with the same code will be invalidated.

2. The Organizer will deny access to the venue to the bearer if any of the following circumstances occur: The ticket is incomplete, amended, torn, or shows signs of forgery.

3. The bearer disregards the instructions of the Organizer and Organizer's staff, such as the prohibition of access to restricted areas.

The bearer displays violent behavior or publicly incites hatred, violence, or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition or circumstance, especially those who behave aggressively or cause disturbances outside or at the entrance, those carrying weapons or objects susceptible to be used as such, and those wearing clothing, objects, or symbols that incite violence or advocate activities contrary to the fundamental rights recognized in laws and the Constitution.

5. The bearer is in possession of drugs, trafficking drugs, or shows symptoms of intoxication or having consumed drugs or narcotics.

In any case, denial of access and consequent expulsion from the venue will imply no refund of the ticket price.

The exercise of the right of admission will not, under any circumstances, result in denial of access to the bearer based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition or circumstance.

Upon entry to the venue, the public may be subject to a search according to applicable regulations on public safety, public entertainment, and recreational activities. Entry of objects that may be considered dangerous by the Organization or are prohibited by current regulations is not allowed. Entry of any kind of beverages and food into the venue is also prohibited.

Access to the venue will be authorized only from the time indicated on the ticket until the end of the Event.
In case of non-compliance with the instructions of the Organization's personnel, as well as in case it can reasonably be presumed that a situation of risk or danger will be created for the bearer or other attendees due to apparent or potential intoxication, the bearer will be personally responsible in all cases for their own actions and omissions that cause injury to third parties or damage to property.

Possession of the ticket does not entitle the holder or third parties to use it or its contents for advertising, marketing, or promotional purposes (including contests, gifts, and/or sweepstakes) associated with the ticket holder or third parties.

Failure to comply with this point will require the advertiser and/or unauthorized user to pay a penalty equivalent to one thousand times the ticket price, without prejudice to subsequent claims for general damages and losses.
These activities will be traced on the Internet in order to establish the relevant liability.

The bearer must keep their ticket until the end of the Event.

Also, the purchase of tickets from Pura Raza Mallorca implies acceptance of the following:

Once the ticket is purchased, it will only be exchanged or refunded in case of event cancellation.
In case of cancellation, the purchaser may request a refund within thirty days from the date of the public announcement of the cancellation, in the manner specified by the Organizer. Event cancellation shall be considered when more than half of the program is suspended.
The organization reserves the right to alter or modify the order of the experience.
The ticket price will not be refunded in case of event cancellation due to force majeure.
The entry of animals into the venue will be limited to assistance dogs (Defined as a dog individually trained to perform tasks for the benefit of a person with a physical, sensory, psychic, or intellectual disability).

4. TYPES OF TICKETS

– General Tickets: Entry to Pura Raza Experience.
The purchase of a ticket to enjoy Pura Raza Premium Experience includes the entire Pura Raza Flamenco Experience.

Copyright and Other Intellectual Property Rights.
All texts, drawings, photographs, films, images, data, databases, software, names, trademarks, logos, and other elements of the Service are protected by intellectual property rights and belong to the Organization or third parties.

All databases of the Website are subject to the law on database protection, both in structure and content.

The Organization, its logo, graphics, button icons, scripts, and service names are trademarks or trade names. They may not be used in relation to other products or services that do not belong to The Organization, in any way that may cause confusion or in any way that denigrates or discredits The Organization. The rest of the brands that do not belong to The Organization and have a presence or may have a presence on the Website are the property of their respective owners, who do not have to be affiliated, connected or sponsored by The Organization.

Saving, reproducing, modifying, advertising, distributing, transmitting or selling information and content provided on or through the Website is strictly prohibited.

 Limitation of liability.
The user acknowledges and agrees that The Organization cannot be and will not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of income, goodwill, use, data. or other intangible losses (even if The Organization has been advised of the possibility of such losses) resulting from:

– Malfunctions, interruptions or errors in electronic shipments of services or information through the Website.

– Viruses that could, despite the precautions taken, occur on the WebSite.

– Errors or negligence committed by employees.

– Fraudulent falsification of data by third parties, due to an unauthorized intrusion on the Website.

– Actions or conduct of third parties on the Website.

– Inability to use the Service.

– Unauthorized alteration, access and processing of user data. For the use of RFID chips and their corresponding technology (including technical support).

Image rights and intellectual property
The publication or dissemination for commercial or advertising purposes of recordings of images or sounds of the performances that occur during the Festival will be prohibited. Capturing images or recordings will only be permitted for exclusive private and personal use.

Questions and complaint forms

In case of doubt or query, you can contact us through our website: www.purarazamallorca.com
Interested persons can request claim forms by e-mail.